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Refund Policy
Refund Policy
At OBLIQU, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the following return and refund guidelines.
Return Eligibility
Return requests must be submitted within 14 days of the delivery date.
To be eligible for a return, items must:
- Be unused and in their original condition
- Be returned in the original packaging
- Include proof of purchase or order confirmation
Due to the nature of fragrance products, items that have been opened or used may not be eligible for return unless they arrive damaged or defective.
Refund Process
Once a returned item is received and inspected, we will notify you of the status of your refund.
If the return is approved, the refund will be issued to the original payment method used for the purchase.
Please note that it may take several business days for the refund to appear depending on your payment provider.
Non-Refundable Costs
Original shipping fees are non-refundable, unless the return is due to a damaged or incorrect product.
Customers may be responsible for return shipping costs unless otherwise stated.
Damaged or Incorrect Items
If you receive a product that is damaged or incorrect, please contact us within 48 hours of delivery so we can assist you and provide a suitable solution.
Contact
To request a return or refund, please contact our support team:
Email: support@obliqu.com